So I made my peace with my uncle,
and we set out upon this bright enterprise of selling
slightly injurious rubbish at one-and-three-halfpence
and two-and-nine a bottle, including the Government
stamp. We made Tono-Bungay hum! It brought
us wealth, influence, respect, the confidence of endless
people. All that my uncle promised me proved
truth and understatement; Tono-Bungay carried me to
freedoms and powers that no life of scientific research,
no passionate service of humanity could ever have
given me….
It was my uncle’s genius that
did it. No doubt he needed me,—I
was, I will admit, his indispensable right hand; but
his was the brain to conceive. He wrote every
advertisement; some of them even he sketched.
You must remember that his were the days before the
Time took to enterprise and the vociferous hawking
of that antiquated Encyclopedia. That alluring,
button-holing, let-me -just-tell-you-quite-soberly-something-you-ought-to-know
style of newspaper advertisement, with every now and
then a convulsive jump of some attractive phrase into
capitals, was then almost a novelty. “Many
people who are moderately well think they are
quite well,” was one of his early efforts.
The jerks in capitals were, “Do not
need drugs or medicine,”
and “Simply A proper regimen
to get you in tone.”
One was warned against the chemist or druggist who
pushed “much-advertised nostrums” on one’s
attention. That trash did more harm than good.
The thing needed was regimen—and Tono-Bungay!
Very early, too, was that bright little
quarter column, at least it was usually a quarter
column in the evening papers: “HILARITY—Tono-Bungay.
Like Mountain Air in the Veins.” The
penetrating trio of questions: “Are you
bored with your Business? Are you bored with
your Dinner. Are you bored with your Wife?”
—that, too, was in our Gower Street days.
Both these we had in our first campaign when we worked
London south central, and west; and then, too, we
had our first poster—the health, beauty,
and strength one. That was his design;
I happen still to have got by me the first sketch
he made for it. I have reproduced it here with
one or two others to enable the reader to understand
the mental quality that initiated these familiar ornaments
of London.
(The second one is about eighteen
months later, the germ of the well-known “Fog”
poster; the third was designed for an influenza epidemic,
but never issued.)
These things were only incidental in my department.
I had to polish them up for the artist
and arrange the business of printing and distribution,
and after my uncle had had a violent and needless
quarrel with the advertising manager of the Daily
Regulator about the amount of display given to one
of his happy thoughts, I also took up the negotiations
of advertisements for the press.
We discussed and worked out distribution
together first in the drawing-room floor in Gower
Street with my aunt sometimes helping very shrewdly,
and then, with a steadily improving type of cigar
and older and older whisky, in his smuggery at their
first house, the one in Beckenham. Often we
worked far into the night sometimes until dawn.
We really worked infernally hard,
and, I recall, we worked with a very decided enthusiasm,
not simply on my uncle’s part but mine, It was
a game, an absurd but absurdly interesting game, and
the points were scored in cases of bottles.
People think a happy notion is enough to make a man
rich, that fortunes can be made without toil.
It’s a dream, as every millionaire (except one
or two lucky gamblers) can testify; I doubt if J.D.
Rockefeller in the early days of Standard Oil, worked
harder than we did. We worked far into the night—and
we also worked all day. We made a rule to be
always dropping in at the factory unannounced to keep
things right—for at first we could afford
no properly responsible underlings—and
we traveled London, pretending to be our own representatives
and making all sorts of special arrangements.
But none of this was my special work,
and as soon as we could get other men in, I dropped
the traveling, though my uncle found it particularly
interesting and kept it up for years. “Does
me good, George, to see the chaps behind their counters
like I was once,” he explained. My special
and distinctive duty was to give Tono-Bungay substance
and an outward and visible bottle, to translate my
uncle’s great imaginings into the creation of
case after case of labelled bottles of nonsense, and
the punctual discharge of them by railway, road and
steamer towards their ultimate goal in the Great Stomach
of the People. By all modern standards the business
was, as my uncle would say, “absolutely bona
fide.” We sold our stuff and got the money,
and spent the money honestly in lies and clamour to
sell more stuff. Section by section we spread
it over the whole of the British Isles; first working
the middle-class London suburbs, then the outer suburbs,
then the home counties, then going (with new bills
and a more pious style of “ad”) into Wales,
a great field always for a new patent-medicine, and
then into Lancashire.
My uncle had in his inner office a
big map of England, and as we took up fresh sections
of the local press and our consignments invaded new
areas, flags for advertisements and pink underlines
for orders showed our progress.
“The romance of modern commerce,
George!” my uncle would say, rubbing his hands
together and drawing in air through his teeth.
“The romance of modern commerce, eh? Conquest.
Province by province. Like sogers.”
We subjugated England and Wales; we
rolled over the Cheviots with a special adaptation
containing eleven per cent. of absolute alcohol; “Tono-Bungay:
Thistle Brand.” We also had the Fog poster
adapted to a kilted Briton in a misty Highland scene.
Under the shadow of our great leading
line we were presently taking subsidiary specialties
into action; “Tono-Bungay Hair Stimulant”
was our first supplement. Then came “Concentrated
Tono-Bungay” for the eyes. That didn’t
go, but we had a considerable success with the Hair
Stimulant. We broached the subject, I remember,
in a little catechism beginning: “Why does
the hair fall out? Because the follicles are
fagged. What are the follicles?...”
So it went on to the climax that the Hair Stimulant
contained all “The essential principles of that
most reviving tonic, Tono-Bungay, together with an
emollient and nutritious oil derived from crude Neat’s
Foot Oil by a process of refinement, separation and
deodorization…. It will be manifest to any
one of scientific attainments that in Neat’s
Foot Oil derived from the hoofs and horns of beasts,
we must necessarily have a natural skin and hair lubricant.”
And we also did admirable things with
our next subsidiaries, “Tono-Bungay Lozenges,”
and “Tono-Bungay Chocolate.” These
we urged upon the public for their extraordinary nutritive
and recuperative value in cases of fatigue and strain.
We gave them posters and illustrated advertisements
showing climbers hanging from marvelously vertical
cliffs, cyclist champions upon the track, mounted
messengers engaged in Aix-to-Ghent rides, soldiers
lying out in action under a hot sun. “You
can go for twenty-four hours,” we declared,
“on Tono-Bungay Chocolate.” We didn’t
say whether you could return on the same commodity.
We also showed a dreadfully barristerish barrister,
wig, side-whiskers, teeth, a horribly life-like portrait
of all existing barristers, talking at a table, and
beneath, this legend: “A Four Hours’
Speech on Tono-Bungay Lozenges, and as fresh as when
he began.” Then brought in regiments of
school-teachers, revivalist ministers, politicians
and the like. I really do believe there was an
element of “kick” in the strychnine in
these lozenges, especially in those made according
to our earlier formula. For we altered all our
formulae—invariably weakening them enormously
as sales got ahead.
In a little while—so it
seems to me now—we were employing travelers
and opening up Great Britain at the rate of a hundred
square miles a day. All the organisation throughout
was sketched in a crude, entangled, half-inspired
fashion by my uncle, and all of it had to be worked
out into a practicable scheme of quantities and expenditure
by me. We had a lot of trouble finding our travelers;
in the end at least half of them were Irish-Americans,
a wonderful breed for selling medicine. We had
still more trouble over our factory manager, because
of the secrets of the inner room, and in the end we
got a very capable woman, Mrs. Hampton Diggs, who
had formerly managed a large millinery workroom, whom
we could trust to keep everything in good working
order without finding out anything that wasn’t
put exactly under her loyal and energetic nose.
She conceived a high opinion of Tono-Bungay and took
it in all forms and large quantities so long as I
knew her. It didn’t seem to do her any
harm. And she kept the girls going quite wonderfully.
My uncle’s last addition to
the Tono-Bungay group was the Tono-Bungay Mouthwash.
The reader has probably read a hundred times that
inspiring inquiry of his, “You are Young Yet,
but are you Sure Nothing has Aged your Gums?”
And after that we took over the agency
for three or four good American lines that worked
in with our own, and could be handled with it; Texan
Embrocation, and “23—to clear the
system” were the chief….
I set down these bare facts.
To me they are all linked with the figure of my uncle.
In some of the old seventeenth and early eighteenth
century prayerbooks at Bladesover there used to be
illustrations with long scrolls coming out of the mouths
of the wood-cut figures. I wish I could write
all this last chapter on a scroll coming out of the
head of my uncle, show it all the time as unfolding
and pouring out from a short, fattening, small-legged
man with stiff cropped hair, disobedient glasses on
a perky little nose, and a round stare behind them.
I wish I could show you him breathing hard and a
little through his nose as his pen scrabbled out some
absurd inspiration for a poster or a picture page,
and make you hear his voice, charged with solemn import
like the voice of a squeaky prophet, saying, “George!
list’n! I got an ideer. I got a notion!
George!”
I should put myself into the same
picture. Best setting for us, I think, would
be the Beckenham snuggery, because there we worked
hardest. It would be the lamplit room of the
early nineties, and the clock upon the mantel would
indicate midnight or later. We would be sitting
on either side of the fire, I with a pipe, my uncle
with a cigar or cigarette. There would be glasses
standing inside the brass fender. Our expressions
would be very grave. My uncle used to sit right
back in his armchair; his toes always turned in when
he was sitting down and his legs had a way of looking
curved, as though they hadn’t bones or joints
but were stuffed with sawdust.
“George, whad’yer think
of T.B. for sea-sickness?” he would say.
“No good that I can imagine.”
“Oom! No harm trying, George.
We can but try.”
I would suck my pipe. “Hard
to get at. Unless we sold our stuff specially
at the docks. Might do a special at Cook’s
office, or in the Continental Bradshaw.”
“It ’ud give ’em confidence, George.”
He would Zzzz, with his glasses reflecting
the red of the glowing coals.
“No good hiding our light under a Bushel,”
he would remark.
I never really determined whether
my uncle regarded Tono-Bungay as a fraud, or whether
he didn’t come to believe in it in a kind of
way by the mere reiteration of his own assertions.
I think that his average attitude was one of kindly,
almost parental, toleration. I remember saying
on one occasion, “But you don’t suppose
this stuff ever did a human being the slightest good
all?” and how his face assumed a look of protest,
as of one reproving harshness and dogmatism.
“You’ve a hard nature,
George,” he said. “You’re too
ready to run things down. How can one tell?
How can one venture to tell!...”
I suppose any creative and developing
game would have interested me in those years.
At any rate, I know I put as much zeal into this
Tono-Bungay as any young lieutenant could have done
who suddenly found himself in command of a ship.
It was extraordinarily interesting to me to figure
out the advantage accruing from this shortening of
the process or that, and to weigh it against the capital
cost of the alteration. I made a sort of machine
for sticking on the labels, that I patented; to this
day there is a little trickle of royalties to me from
that. I also contrived to have our mixture made
concentrated, got the bottles, which all came sliding
down a guarded slant-way, nearly filled with distilled
water at one tap, and dripped our magic ingredients
in at the next. This was an immense economy of
space for the inner sanctum. For the bottling
we needed special taps, and these, too, I invented
and patented.
We had a sort of endless band of bottles
sliding along an inclined glass trough made slippery
with running water. At one end a girl held them
up to the light, put aside any that were imperfect
and placed the others in the trough; the filling was
automatic; at the other end a girl slipped in the cork
and drove it home with a little mallet. Each
tank, the little one for the vivifying ingredients
and the big one for distilled water, had a level
indicator, and inside I had a float arrangement that
stopped the slide whenever either had sunk too low.
Another girl stood ready with my machine to label
the corked bottles and hand them to the three packers,
who slipped them into their outer papers and put them,
with a pad of corrugated paper between each pair,
into a little groove from which they could be made
to slide neatly into position in our standard packing-case.
It sounds wild, I know, but I believe I was the first
man in the city of London to pack patent medicines
through the side of the packing-case, to discover
there was a better way in than by the lid. Our
cases packed themselves, practically; had only to be
put into position on a little wheeled tray and when
full pulled to the lift that dropped them to the men
downstairs, who padded up the free space and nailed
on top and side. Our girls, moreover, packed
with corrugated paper and matchbook-wood box partitions
when everybody else was using expensive young men to
pack through the top of the box with straw, many breakages
and much waste and confusion.